Shipping policy

Last Updated: November 2026

Shopmore aims to process and deliver your automotive audio and consumer electronics as efficiently as possible. We utilize an automated fulfillment network to dispatch goods directly from our specialized warehousing partners.

  1. Delivery Areas & Methods We offer nationwide door-to-door delivery across South Africa.

All deliveries are fulfilled via Bob Go (they connect to the best localized option of courier).

We deliver to physical residential or business addresses only.

No P.O. Box Deliveries: Because our courier partners require a physical signature upon receipt, we cannot deliver to P.O. Boxes or Postnet suites.

  1. Shipping Costs Shipping rates are calculated automatically at checkout through our integrated logistics system.

Costs are determined by the physical weight, volumetric dimensions of the products and your specific delivery destination.

The exact shipping charge will always be displayed to you before you finalize your payment.

  1. Order Processing & Dispatch Timeframes Processing: Orders are released for dispatch once your payment has successfully cleared through our payment gateway (Payflex).

Dispatch: Orders are typically picked, packed and handed over to the courier within 1 to 2 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Cut-Off Times: Orders placed after 13:00 may only be processed by the warehouse on the following business day.

  1. Estimated Delivery Times Once collected by the assigned courier, delivery can take anywhere between 3-8 business days.

Note: These timeframes are reliable estimates, but occasionally, factors beyond our control (such as severe weather, high-volume e-commerce periods, or regional road disruptions) may cause minor delays.

  1. Split Shipments (Products from Different Locations) Shopmore supplies equipment from specialized audio and technology distributors. If your order contains a mix of car audio equipment and consumer electronics, your items may be dispatched from different fulfillment warehouses.

Your order may arrive in more than one shipment on different days.

You will not be charged extra shipping for split fulfillments.

You will receive separate tracking waybills for each package.

  1. Order Tracking Once your order is packed and the waybill is generated, you will receive an automated email containing your tracking number and a link to trace your parcel. Please note that tracking details may take a few hours to reflect on the courier’s live tracking portal after the package is scanned at their depot.

  2. Incorrect Delivery Information & Failed Attempts You are responsible for providing a complete and accurate delivery address (including complex names, unit numbers and correct postal codes) and a valid contact number.

Failed Deliveries: If the courier cannot deliver the package because no one is available at the address, they will typically attempt a second delivery.

Re-Routing Costs: If a package is returned to the warehouse due to an incorrect address provided by you, or after multiple failed delivery attempts, you will be liable for the return courier fees and the cost of re-dispatching the order.

  1. Inspecting Your Delivery (Transit Damage) The risk of loss and damage transfers to you upon delivery.

Please inspect the outer packaging immediately when the courier hands it to you.

If a package arrives visibly crushed, torn, or water-damaged, note the damage on the courier’s delivery receipt before signing, or refuse the delivery if the damage is severe.

You must report any transit damage or missing items to guihan.m.claassens@gmail.com within 48 hours of delivery, including clear photographs of the damaged box, the waybill label and the affected product.

  1. Contact Us For any questions regarding your delivery status, address changes prior to dispatch, or tracking issues, please email our support team at guihan.m.claassens@gmail.com and include your Shopmore Order Number (e.g., SM-1004) in the subject line.